💬
First Enquiry Response
When someone asks "price?" or "available?"
🔄
Follow-Up (No Reply)
They asked, you replied, but went silent
💰
Price Objection
"Bhaiya thoda kam karo" / "Too expensive"
✅
Order Confirmation
After payment or COD booking
⬆️
Upsell / Cross-sell
Suggest complementary product
⭐
Review Request
After delivery — ask for photo + review
📢
Sale Broadcast
Mass message for offers/new arrivals
🔁
Win-Back
Customer who ordered before, silent 30+ days