Frequently asked questions

Everything about Manva - pricing, the website builder, social automation, the bots, and your data. Still stuck? Our Saaradhi assistant in the corner can help, or email support@manva.ai.

🧭 Getting started

What is Manva.ai exactly? Two products or one?

Two separate products in one login. The Build Website Assistant ships you a real business website (one-time payment). The Social Media Assistant writes captions and posts daily across Instagram, Facebook, WhatsApp, LinkedIn, X and YouTube (monthly subscription). You can buy either one alone, or both. They share one dashboard.

Do I need both? Can I start with just one?

Either is fine. About 40% of our users run only the Social Media Assistant because they already have a website. Many start with Build Website Assistant only and add Social later. The two are sold separately - pick what you need today, add the other when it makes sense.

Who is Manva.ai built for?

Indian businesses with 0–50 employees that want a real online presence without hiring an agency. Boutiques, salons, food brands, fitness coaches, jewellers, Meesho/Shopify sellers, real-estate agents, clinics, photographers - anyone who has been quoted ₹40,000+ for a website or ₹15,000+/month for a social media manager.

How long does it take to get started?

Social Media Assistant: 5 minutes - connect Instagram/Facebook/WhatsApp, set your brand voice, the agent starts generating posts. Build Website Assistant: 10–15 minutes - answer 5 questions about your business, AI generates the site, you tweak in the visual editor and hit publish.

Do I need any technical skills?

No. If you can use WhatsApp, you can use Manva. Everything is point-and-click in the dashboard. The visual editor lets you change any text or image by clicking on it. Both bots (WhatsApp + Telegram) let you do most things by chat alone.

💳 Pricing & billing

Why is Social Media Assistant monthly but Build Website Assistant one-time?

Different jobs. Social Media Assistant runs continuously - posts every day, adapts to your engagement, broadcasts to your WhatsApp list. That's a service, billed monthly from ₹149. Build Website Assistant ships a finished asset - your website. You pay once, own it forever, no subscription.

What are the actual prices?

Social Media Assistant - Simple ₹149/mo · Business ₹999/mo · Agency ₹2,499/mo. All include a 7-day free trial, no credit card to start.

Build Website Assistant · Customized AI - Beginner ₹2,999 · Pro ₹4,999 · Agency ₹9,999. One-time, per site.

Full feature comparison on the pricing page.

What does the Build Website Assistant Customized AI actually do?

Customized AI (₹2,999+) is fully unique. AI designs the layout, writes copy, picks colours and generates imagery from your brand description - no two Manva sites look alike. Pick this if you want a one-of-a-kind site you own forever.

You get a DIY visual editor afterwards to tweak any page, section or line.

What payment methods do you accept?

UPI, debit/credit cards, net banking, wallets, EMI - everything Razorpay supports for Indian businesses. International cards work too. Subscriptions auto-renew via UPI mandate or saved card.

Is there a free trial? Do I need to pay upfront?

Social Media Assistant: 7-day free trial with full access. No credit card needed to start. You only pay if you continue after the trial.

Build Website Assistant: No trial - you pay once and own the site. We'll show you a free preview at manva.ai/try before you commit.

Can I cancel? What happens to my work if I leave?

Social Media Assistant: Cancel any time from Settings → Plan. Your scheduled posts up to that month still publish. Dashboard becomes read-only after - your data stays, you can resubscribe later and pick up where you left off.

Build Website Assistant: Nothing to cancel - you bought it once. Your website keeps running on yourbrand.manva.ai indefinitely. You can export everything (HTML, products, orders) as ZIP/CSV any time.

Do you offer refunds?

Social Media Assistant: Cancel during your 7-day trial = no charge. After that, you can cancel any time but unused days in the current billing month are not refunded.

Build Website Assistant: Refundable within 48 hours of purchase if the AI hasn't generated your full site yet. Once the site is generated and pages are delivered, no refund (you have the work). Full refund policy.

🌐 Build Website Assistant

What's actually included in a Build Website Assistant site?

A real multi-page website - typically Home, About, Products/Services, Contact, Blog. Built-in online store with Razorpay UPI checkout, COD, and Shiprocket integration. SEO meta tags, schema markup and sitemap auto-generated. Hosting on a Manva subdomain (yourbrand.manva.ai) is included with your one-time purchase. You can connect your own domain when you're ready (purchased separately from any registrar).

Can I edit the site after AI generates it?

Yes - that's the point. The visual editor lets you click any text, image, button, price or section and change it. You can rearrange sections, swap colours, upload your own product photos, add new pages, write blog posts. Auto-saved with full version history - roll back any change.

Can I use my own domain (yourbrand.com)?

Yes. Buy the domain from any registrar (GoDaddy, Namecheap, BigRock, Google Domains). In the dashboard, open Settings → Domain, paste your domain and follow the DNS instructions. Custom-domain support is available as an add-on. SSL setup is part of the add-on.

Can I sell physical products? What about digital?

Both. The built-in store handles physical products (with Shiprocket pin-code-based shipping), digital downloads, and bookings/services. UPI/cards/COD all supported. You can list unlimited products on Build Website Assistant.

What if I don't like what AI generates?

You can re-run a single page through AI for a different layout, or edit it manually. You don't have to start over. With Customized AI you can iterate the whole site by tweaking your business description and re-running.

📱 Social Media Assistant

Which platforms can the Social Media Assistant post to?

Six - Instagram (Business account), Facebook Pages, WhatsApp Status & Business broadcasts, LinkedIn (Personal + Company Pages), X (formerly Twitter), and YouTube (Shorts & Community). Each post is auto-formatted for the platform - IG gets a square crop, X gets the 280-char trim, YouTube gets a vertical 9:16, etc.

What languages do captions support?

11 Indian languages - English, Hindi, Hinglish, Tamil, Telugu, Marathi, Bengali, Kannada, Malayalam, Gujarati and Punjabi. Captions are written natively by AI in each language, not translated. You can mix languages - Hindi for festival posts, English for product launches, Tamil for South customers - and the agent picks the right idiom for each.

How does scheduling work? Can I post manually too?

Both. Set a posting cadence (e.g. 3 posts/week) and the agent picks best-time slots from your past engagement data. Or schedule individual posts for a specific time. You can always post immediately if needed. Approve every post or set auto-approval - your call.

Will my followers know it's automated?

No. Captions sound like you wrote them - that's the whole point of the brand-voice setup. Posts publish through Instagram's official Business API and Facebook's Graph API, so they appear as native posts (no "via Manva" tag). LinkedIn / X / YouTube same.

What about WhatsApp broadcasts?

Yes - included. Build a list of customers who've opted in (we don't spam, only WhatsApp Business policy-compliant lists). Broadcast offers, festival sales, restocks. Tracked delivery / read receipts. ₹0.30–₹0.85 per delivered message depending on category, billed by Meta directly through your linked WhatsApp Business account.

🤖 Bots (WhatsApp + Telegram)

How do the WhatsApp and Telegram bots work?

Both bots do two things: post content and build websites - all from chat.

To post: send a photo or a sentence. The bot generates 3 AI caption options in your language, you tap Approve, it publishes to all connected platforms.

To build a website: type "build website" (WhatsApp) or /build (Telegram). The bot walks you through 5 questions in chat, generates the site, and lets you publish with /publish your-name.

Are the bots a separate purchase?

No - the bots are included free with any Social Media Assistant plan or any Build Website Assistant purchase. You don't sign up for them separately. Just connect WhatsApp / Telegram from your dashboard and they're live.

What if I'm a Social Media Assistant user but I want to build a website via the bot?

You can. The bot will walk you through generation and show you a preview for free. To publish the site to a subdomain, you'll need to buy a Build Website Assistant pack (₹999+) - your SMA subscription doesn't unlock that. The bot will give you a one-click checkout link at the publish step.

🔒 Data, ownership & security

Who owns my content and customer data?

You do, fully. Every caption, post, image, website page, customer record and order is yours. Manva.ai is a tool - we don't republish, resell, or train on your content. Export everything as ZIP / CSV any time, including your customer list.

Where is my data stored?

Indian customer data stored on AWS Mumbai (ap-south-1) for compliance with the Digital Personal Data Protection Act 2023. Daily encrypted backups. Razorpay handles payments - we never see your customers' card details.

Do you sell my data or share it with third parties?

No. We share data only with the third-party APIs you've connected (Meta, Google, LinkedIn, Razorpay, Shiprocket - minimum scope, only for the action you triggered). No advertisers, no data brokers, no resold lists. Full privacy policy.

🆘 Support & help

What if I get stuck? Is there support?

Yes. Email support@manva.ai - we reply within a few hours in IST. The chat bubble at the bottom-right is our Saaradhi assistant that answers most product questions instantly. Plus our how-to library covers every feature step-by-step. Most users never need to contact us, but it's there.

How does Manva compare to Wix, Shopify, Hootsuite, Buffer, Canva?

Wix and Shopify are website builders - you still design the site yourself. Hootsuite and Buffer are social schedulers - you still write every caption yourself. Manva.ai is both, with AI doing the heavy lifting on each. Plus it's built specifically for Indian businesses - UPI, WhatsApp, Shiprocket, festivals, COD, 11 languages - none of which the global tools handle natively.

How do I get hold of a real person?

Email support@manva.ai - a real person (in IST hours) responds, usually within a few hours. The chat bubble bottom-right of any page is our Saaradhi assistant - it handles most product questions instantly. The FAQ above and our how-to library cover every feature.

Still have a question?

Email support@manva.ai or start free - no credit card needed.

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