Grievance Officer

File a Grievance

Statutory grievance intake — Consumer Protection (E-Commerce) Rules 2020 + IT Rules 2021

Grievance Officer details

Manva.ai is operated by Sravs Online Solutions Private Limited. Our Grievance Officer is appointed as required under Rule 5(9) of the Consumer Protection (E-Commerce) Rules 2020 and Rule 3(2)(a) of the Information Technology (Intermediary Guidelines) Rules 2021.

Grievance Officer: Manva.ai Compliance Team
Company: Sravs Online Solutions Private Limited
Email: grievance@manva.ai
Address: No. 10-3-34, Vidyanagar, Karimnagar 505001, Telangana, India
Response time: Acknowledgement within 48 hours · resolution within 7 working days for routine matters · 30 days maximum (Rule 5(9)(c))

File your grievance

Use this form for billing disputes, content concerns, privacy/data complaints, harassment reports, or technical issues that ordinary support couldn't resolve.

Your full name * Email * Phone (optional) Category * Subject * Describe your grievance *

What happens next

You receive an automated acknowledgement email with a ticket number within minutes.
The Grievance Officer reviews and replies within 48 hours.
For most issues we resolve within 7 working days; for complex cases (Meta-platform issues, SLA disputes, third-party integrations) the maximum is 30 days.
If you remain unsatisfied with the resolution, you may escalate to the National Consumer Helpline (NCH) at consumerhelpline.gov.in (toll-free 1915) or file a complaint at edaakhil.nic.in.