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Terms of Service

Last updated: April 25, 2026  ·  Effective date: March 1, 2026

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Plain English summary: By using Manva.ai, you agree to use our platform legally and responsibly. We provide the tools; you own the content you create. We can suspend accounts that misuse the platform. Payments are processed by Razorpay. Disputes are governed by Indian law.

1. Acceptance of Terms

Manva.ai is operated by Sravs Online Solutions Private Limited, a company incorporated under the Companies Act 2013 with its registered office at No. 10-3-34, Vidyanagar, Karimnagar 505001, Telangana, India ("Manva.ai", "Service", "Platform", "Company", "we", "us", or "our").

By accessing or using Manva.ai, you agree to be bound by these Terms of Service ("Terms"). If you do not agree with any part of these Terms, you may not access the Service.

These Terms apply to all visitors, users, and others who access or use the Service. By creating an account, you confirm that you are at least 18 years of age and have the legal capacity to enter into this agreement.

2. Description of Service

Manva.ai is a SaaS (Software as a Service) platform that provides:

  • Social media design tools with AI-powered templates
  • Automated post scheduling and publishing to connected social media accounts
  • AI-powered caption generation using third-party AI APIs (Anthropic/OpenAI)
  • WhatsApp Business agent for customer interaction automation
  • Analytics and reporting for connected social media accounts

We reserve the right to modify, suspend, or discontinue any part of the Service at any time with reasonable notice to users.

3. Account Registration

To use the Service, you must register for an account. You agree to:

  • Provide accurate, current, and complete information during registration
  • Maintain the security of your password and account
  • Promptly notify us of any unauthorized access to your account
  • Be responsible for all activities that occur under your account
  • Not share your account credentials with third parties

One person or entity may not maintain more than one free account. Businesses may have multiple team members under one paid account as permitted by their plan.

4. Pricing & Payments

Manva.ai offers two product families with different billing models:

A. Social Media Agent — monthly subscription (social-media automation)

  • Simple: ₹149/month — 30 posts/month, WhatsApp + Telegram bot, English + 1 regional language
  • Starter: ₹499/month — 60 posts/month, web dashboard, design studio, scheduler, English + 1 regional language
  • Business: ₹999/month — 200 posts/month, all platforms except Twitter/X, all 11 regional languages, AI image & video, analytics, LinkedIn
  • Agency: ₹2,499/month — Unlimited posts, all platforms including Twitter/X, team seats, white-label, client management

Every Social Media Agent plan includes a 7-day free trial. Subscriptions automatically renew unless cancelled at least 24 hours before the renewal date.

B. Build Agent — one-time purchase (Customized AI website builder)

Customized AI — 100% custom HTML/CSS designed from your brand description, no shared layouts:

  • Beginner: ₹2,999 one-time — 5 pages, free subdomain, lifetime ownership, downloadable code
  • Pro: ₹4,999 one-time — 10 pages, 2 critique passes, 5 free regenerations
  • Enterprise: ₹9,999 one-time — 25 pages, custom domain, 10 free regenerations, white-glove onboarding

Build Agent is a one-time purchase: pay once, the website + source code is yours forever, no recurring fees. Optional top-ups are available for additional regenerations: ₹50 per section regeneration, ₹200 per full-site regeneration.

GST disclosure: All prices listed above are exclusive of Goods and Services Tax (GST). The applicable GST (currently 18% for SaaS in India) is added at checkout based on your registered business location. Tax invoices are issued via Razorpay and are available in Settings → Billing.

All payments are processed securely by Razorpay. By subscribing to Social Media Agent, you authorize Razorpay to charge your payment method on a recurring monthly basis. By purchasing a Build Agent tier, you authorize a single charge.

We reserve the right to change pricing with 30 days' advance notice. Price changes will not affect existing Social Media Agent subscriptions during their current billing period, nor existing Build Agent purchases (already a fixed one-time amount).

For refund information, please see our Refund Policy.

5. User Content & Intellectual Property

You retain full ownership of all content you create using Manva.ai, including designs, captions, and uploaded images. By using our Service, you grant Manva.ai a limited, non-exclusive license to host, store, and display your content solely for the purpose of providing the Service.

You are solely responsible for ensuring that:

  • You have the rights to use any images, logos, or media you upload
  • Your content does not infringe on third-party intellectual property rights
  • Your content complies with applicable laws and platform policies (Meta, Twitter, etc.)

The Manva.ai platform, templates, codebase, brand, and all associated intellectual property remain the exclusive property of Manva.ai and its licensors.

6. Prohibited Uses

You may not use Manva.ai for:

  • Posting spam, misleading advertisements, or fraudulent content
  • Uploading or distributing malware, viruses, or harmful code
  • Violating any applicable local, national, or international law or regulation
  • Harassing, abusing, or threatening other users or third parties
  • Scraping, reverse engineering, or attempting to extract our source code
  • Using the Service to send unsolicited commercial messages (spam) on any platform
  • Impersonating any person or entity
  • Posting content that is defamatory, obscene, or violates any third party's rights

Notice and cure period: Where the violation is not unlawful or imminently harmful, we will give you 7 days' written notice at your registered email describing the alleged breach and a cure window to remedy it before suspension. For illegal activity, fraud, attempted infrastructure abuse, or breach that puts other users at risk, suspension may be immediate.

Right to appeal: If your account is suspended, you may appeal within 14 days by writing to legal@manva.ai. We will respond within 7 working days. Refunds for the unused portion of a paid subscription will be made if the suspension is later overturned.

6b. AI-Generated Content

Manva.ai uses artificial intelligence (AI) services to generate captions, marketing copy, product descriptions, website content, and image suggestions. By using these features, you acknowledge and agree that:

  • AI-generated content may contain inaccuracies, errors, or biases and must be reviewed and approved by you before publishing
  • You are solely responsible for all content you publish using Manva.ai, including AI-generated content
  • Certain jurisdictions (including the EU under the AI Act) may require disclosure that content was created with AI assistance — you are responsible for complying with all applicable AI disclosure laws in your jurisdiction
  • AI-generated content does not constitute professional advice (legal, financial, medical, or otherwise)
  • Manva.ai does not claim ownership of AI-generated content created for you, but we also cannot guarantee its uniqueness or originality
  • Your inputs (prompts, product details) are processed by our AI service providers (Anthropic, OpenAI) to generate responses — see our Privacy Policy for details

7. Third-Party Integrations

Manva.ai integrates with third-party platforms including Meta (Instagram, Facebook, Threads), Twitter/X, YouTube, Pinterest, and WhatsApp Business API. By connecting these accounts:

  • You agree to the terms of service of each respective platform
  • You authorize Manva.ai to post content on your behalf to connected accounts
  • You understand that Manva.ai is not responsible for actions taken by third-party platforms, including removal of content or account suspension

Meta Platform Terms: When you connect an Instagram, Facebook, or WhatsApp Business account, you also expressly agree to Meta's Platform Terms and Developer Policies. You acknowledge that Manva.ai accesses Meta APIs only with the minimum permissions required to deliver the features you have actively chosen to use, that we do not sell or share Meta-derived data, and that you may revoke access at any time via Meta's Settings → Business Integrations.

8. Disclaimers & Limitation of Liability

The Service is provided "as is" without warranties of any kind, express or implied. Manva.ai does not warrant that the Service will be uninterrupted, error-free, or free of harmful components.

To the maximum extent permitted by applicable law, Manva.ai shall not be liable for:

  • Indirect, incidental, special, or consequential damages
  • Loss of data, revenue, goodwill, or business opportunities
  • Any damage resulting from unauthorized access to your account
  • Failures or delays caused by third-party platforms or services

Our total liability to you for any claim arising from your use of the Service shall not exceed the amount you paid us in the 3 months preceding the claim.

9. Governing Law & Disputes

These Terms shall be governed by and construed in accordance with the laws of India, without regard to its conflict of law provisions. Any disputes arising from these Terms or your use of the Service shall be subject to the exclusive jurisdiction of courts in India.

Before initiating any legal action, you agree to attempt to resolve disputes amicably by contacting us at legal@manva.ai. We will endeavor to resolve all disputes within 30 days.

10. Changes to Terms

We reserve the right to modify these Terms at any time. We will notify users of material changes via email or a prominent notice on the platform at least 14 days before the change takes effect. Continued use of the Service after changes constitutes acceptance of the new Terms.

11. Contact & Grievance Redressal

If you have any questions about these Terms of Service, please contact us using the right channel:

  • Legal & disputes: legal@manva.ai (primary point of contact for these Terms)
  • Privacy & data requests: privacy@manva.ai (DPDP Act 2023 inquiries, deletion requests)
  • Billing & refunds: support@manva.ai
  • Security disclosures: security@manva.ai (responsible disclosure of vulnerabilities)

Grievance Officer (Consumer Protection Act 2019):

  • Name: Grievance Officer, Sravs Online Solutions Pvt Ltd
  • Address: No. 10-3-34, Vidyanagar, Karimnagar 505001, Telangana, India
  • Email: legal@manva.ai · Response time: within 7 working days

Website: manva.ai

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